Facebook icon.  Twitter icon.  RSS Feed.  


About Us

You are here

What We're About!

(Our Mission)

By providing equity-based access to comprehensive, multidisciplinary, wraparound, trauma-informed health care, PCFSA seeks to enhance and promote the quality and dignity of life for individuals and families within the diverse communities we serve.

What We Do!

Pacific Centre Family Services Association is dedicated to maintaining outstanding services for the people we work with through education, counselling and creative programming. We have locations in Colwood, Langford and Sooke, British Columbia, Canada and feature the following programs:

  • Substance Use Program (Counselling and Referrals for Adults)
  • Community Outreach Prevention and Education (Support for Youth 5-18)
  • Youthtalk (email counselling for youth)
  • Affordable and Fee for Service Counselling
  • Youth Services (Parent/Teen Counselling and Mediation)
  • Stopping the Violence (Counselling for Women Dealing with Abuse)
  • Youth and Child Counselling and Expressive Therapy Program (SAIP)


What About Accountability?

PCFSA's operations are administered by an Executive Management Team and are overseen by a volunteer Board of Directors comprising members of the community.

Professionally trained counselling staff includes social workers, counsellors and child, youth and family care workers.

Counselling staff members are professionally qualified and/or may also be registered with:
- Board of Registration for Social Workers
- Canadian Counselling Association or BC Association of Clinical Counsellors
- Registered Art Therapists
- Child and Youth Care Association of BC

To fulfill its commitment to high levels of effectiveness, efficiency and satisfaction, Pacific Centre Family Services Association seeks feedback from a range of stakeholders including program participants, community partners, staff and funders.


PCFSA's Code of Ethics

All staff and PCFSA agents* must understand and apply the Code of Ethics as a guide to their behavior in work and work-related activities.  Staff members hold an influential position as role models for their program participants and as representatives of the Centre.  Therefore, the behavior of staff and agents must be ethical, respectful, and competent at all times.  Violation of these standards has the potential to seriously damage relationships with the program participants and may be grounds for dismissal.
*PCFSA agent – Refers to any person involved in the Centre who interacts with any program participant or their family, and shall include (but not be limited to) all paid employees, practicum students and volunteers.


Rights of youth and children

The United Nations Convention on the Rights of the Child (UNCRC) is the world’s most signed Convention. It is designed to protect the lives and dignity of children and youth (anyone under age the age of 18). It outlines the minimum standards for the healthy development of children and youth.


What are child and youth rights?

There are 54 articles and 2 optional protocols in the Convention that outlines the rights of children and youth and the obligations of adults and government.


You don’t have to memorize all the different rights in order to understand them. A simple way to determine what rights children and youth have and how to exercise the rights is to know the 4 guiding principles:


  1. Non-discrimination. These rights are for all children. Children and youth have the right to be treated without discrimination and have the right to be who they are.

  2. Right to life, survival and development. Children and youth have a right to the basic things to live, survive, and develop.

  3. Best interests of the child. Always ask yourself “Is the decision I’m making good for kids?”

  4. Engaging children and youth.  Children and youth need to participate and have their views considered when decisions are being made that affect them.

Our organization cares about the rights of children and youth.

We show this through our range of services that engage and serve children and youth to help them fulfill their potential.





A Brief History of

Pacific Centre Family Services Association



1872 Prior to September 18th, Havenwood (acreage on the border of Esquimalt Lagoon, Colwood) was crown land until it was purchased by John Switzer, owner of the Belmont Tanning & Boot and Shot Manufacturing Company.  It passed through a few hands until the site was cleared in 1921-22

1922 The first cottage was built on Havenwood, followed by Pendray House, completed in 1927

1966  More buildings had been constructed and under different owners the property had been used as a country club and rest home.

1968  On September 23rd, Dr. Charles Gregory instituted the “Island Child Development & Research Centre” which was incorporated with Constitution and By-Laws. It ran a residential home for 28 children with emotional & behavioral difficulties located at Deer Leap House at 743 Pears Road in Metchosin, owned by the society.

1969  Name changed to Pacific Centre for Human Development, with original Constitution and new By-Laws

1972 Pacific Centre for Human Development began leasing Havenwood from Mrs. Ellis. 

1977  Summer camp initiated

1979 Peg Peters was appointed as Executive Director; and worked until 1990

1980  Havenwood was purchased by Pacific Centre for Human Development 

1983  Pendray House was the victim of arson by two youths which gutted the main stairwell and part of the upstairs.  It was rebuilt over the following 3 years.

1988  Name changed to Pacific Centre Family Services Association.

1990  Dr. Larry Scyner was appointed as Executive Director, and remained with the Association until May 2001

1997  PCFSA workers were unionized for the first time

2003 PCFSA received full 3 year CARF accreditation in its first attempt.

2004 Bee Creek renovation began

2004 Launch of PCFSA website

2005  Staff and programs moved to Wale Road and Peatt Road sites

2006  PCFSA received 3 year CARF accreditation for the second time

2007 Havenwood sold to Corporate Hospitality Developments of Calgary

2007 Mitzi Dean hired as Executive Director

2008 PCFSA celebrates 40 years service and hosts an international two-day academic conference

2009 Full Three year CARF accreditation

2012 Full three year CARF accreditation

2014 September PCFSA purchases 324 Goldstream Avenue

2015 Full three year CARF accreditation

2016 Blessing and groundbreaking ceremonies at 324 Goldstream Avenue

2017 Ribbon Cutting Ceremony of New Centre of Wellbeing (Centre is scheduled to open Fall 2017) http://www.goldstreamgazette.com/news/family-service-provider-expands-fo...

2018 Deborah Wilson promoted to Executive Director on May 1, 2018

2018 Pacific Centre Family Services celebrated 50 years of service since incorporation – September 28, 2018





Pacific Centre Family Services Association acknowledges and gives thanks to the Lkwungen peoples, also known as the Songhees and Esquimalt First Nation communities, for allowing us to live, work, and play on their lands. We also respectfully recognize other surrounding nations Scia'new (Beecher Bay) First Nation, T'Sou-ke (Sooke) Nation, and Pacheedaht First Nation (Port Renfrew).
In Search Of Drivers with Heart